Returns & Exchanges

Returns Policy

  • All returns must:

    • Be made within 60 days of the original purchase date
    • Be originally purchased at and still stocked by Sensational Beginnings
    • Be in original, undamaged packaging and in resalable condition
    • Items returned to us in damaged, opened, or unsalable condition may be subject to a restocking fee which will be determined upon inspection

    A receipt or original packing slip is required to receive a refund in the same method of payment as original purchase. Gift returns or items with a gift receipt will receive Sensational Beginnings store credit in the form of a Gift Card.

    Please Note: Sensational Beginnings reserves the right to refuse any return without a receipt.

All Sales are Final for the Following Items:
  • Clearance, Personalized, Special Orders, Gift Wrap & Shipping
  • Costumes that have been opened may not be returned
  • For safety and hygiene reasons bath, potty, high chairs, breast feeding, strollers or car seats are final sale
  • All furniture sales are final

Click here to download our Return Shipping Form

Refunds:
  • Credit Card Purchases: Your refund will be credited to the original credit card. Online order returns will be processed within 7-10 business days after being received and inspected.
  • Personal Check: You will be issued a check from our corporate office within 21 days of the return.
  • Cash Purchases: You will receive a cash refund.
  • Gift Purchases: You will receive Sensational Beginnings store credit in the form of a Gift Card.

Items Shipped Direct from Manufacturer:

  • There is a 20% restocking fee for returned items shipped directly from the manufacturer.

Manufacturer's Defects:
If there is a manufacturer's defect in the item you are returning, you will receive a replacement or full store credit for the product. If you ordered the item on our website and are mailing the product back to us, please contact SB Online at 1-800-444-2147 for a return shipping label.

Damaged in Shipping:
We must be notified within 14 days if your package arrives damaged in shipping. Please retain original shipping box. Please contact SB Online at 1-800-444-2147.

Please package returns with care! Return items in a sturdy box with plenty of packaging.

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