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Returns
At Sensational Beginnings we have a “NO
HASSLE - 100% GUARANTEE.”
We want you to be completely satisfied with
everything you buy from Sensational Beginnings. Always.
That’s why if you are not completely satisfied with
your purchase for any reason, you can return it within 90 days for a prompt
refund, exchange or account credit. If the product is defective,
we'll reimburse you for the shipping charges. The instructions
are on your packing slip.
How do I return an item?
Returning an item to Sensational Beginnings is easy!
- Please complete the returns form
found on the back of your packing slip, and include it
with any returned merchandise.
- Use the pre-addressed ARS shipping label,
also found in your package. If for some reason you do not have the pre-addressed ARS label and instructions, please call us at 1-800-444-2147 to obtain them. Please note that in the event you are charged for the shipping, the ARS label will cost you a flat $6.95.
Note: You are responsible for the cost of shipping returns and exchanges in all cases except when:
- We have determined that the item arrived in defective condition
- We made an error in processing or shipping your item
Please be aware that we will charge your account for all applicable shipping costs.
It takes us approximately
two weeks to process your return once we receive it at our
warehouse.
What if I'm returning a gift item?
If you received a Sensational Beginnings product as a gift,
we are happy to provide a refund to the
purchaser, or provide you with a gift certificate.
How do I check the status of a return?
If you would like a status on a return or credit, please
e-mail us at customerservice@sb-kids.com or call our customer service department at
1.800.444.6058 (1.734.242.2147),
M-F, 8am-5pm EST.
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